호텔 체크인은 한 문장이면 끝Checking In at a Hotel

Good to see you again. Welcome back to Bileo English.

다시 만나서 반가워요. 빌레오 잉글리시에 다시 오신 걸 환영합니다.

I'm Leo, and this is Bella.

저는 레오, 그리고 이쪽은 벨라예요.

Hi everyone. So glad you're here.

안녕하세요 여러분. 이렇게 함께해서 정말 기뻐요.

So, last Tuesday I checked into a small city hotel in the rain.

그래서, 지난 화요일에 비 오는 날 작은 시내 호텔에 체크인했어요.

In the rain? That sounds a little miserable.

비 오는 날에요? 좀 처량하게 들리는데요.

It was. My umbrella was dripping all over the front desk.

맞아요. 우산에서 물이 프런트 데스크에 뚝뚝 떨어지고 있었어요.

Oh no. And the poor clerk just watching the puddle grow.

이런. 직원분은 물웅덩이가 커지는 걸 그냥 보고 있었겠네요.

Exactly. And here's the funny part. I almost missed my room.

그러니까요. 근데 웃긴 부분이 있어요. 방을 못 받을 뻔했어요.

Wait, you almost missed it? What happened?

잠깐, 방을 못 받을 뻔했다고요? 무슨 일이었어요?

I talked too much. I explained my whole trip to the clerk.

제가 말을 너무 많이 했어요. 직원한테 여행 전체를 설명했거든요.

Your whole trip? At the front desk?

여행 전체를요? 프런트 데스크에서요?

Yes. My flight, my delay, the weather. She just blinked at me.

네. 비행기, 지연, 날씨까지요. 직원이 그냥 저를 멀뚱히 봤어요.

So what finally worked?

그래서 결국 뭐가 통했어요?

One short line. I stopped and said, I have a reservation.

짧은 문장 하나요. 멈추고 이렇게 말했어요, I have a reservation.

Honestly, Bella, one short line can't be enough. Hotels feel formal.

솔직히 벨라, 짧은 문장 하나로는 부족할 것 같아요. 호텔은 격식 있잖아요.

I thought so too. But less talking worked better.

저도 그렇게 생각했어요. 근데 말을 줄이니까 더 잘 통했어요.

So three little sentences got you your room?

그럼 짧은 문장 세 개로 방을 받았다고요?

They did. And I can prove it to you tonight.

그럼요. 오늘 밤 증명해 볼게요.

Okay. I'm a bit skeptical, but go on.

좋아요. 좀 회의적이지만, 계속해 봐요.

Let me guess your habit. You over-explain, right?

레오 습관 맞혀볼게요. 설명을 너무 많이 하죠?

Guilty. Last month my key card stopped working.

뜨끔하네요. 지난달에 제 열쇠 카드가 안 됐거든요.

Oh? Tell me what you did.

오? 어떻게 했는지 말해봐요.

I got to room 704, and the little light blinked red.

704호에 갔는데, 작은 불이 빨갛게 깜빡였어요.

So the door wouldn't open. That's annoying.

그래서 문이 안 열렸군요. 짜증났겠어요.

Right. I went back down and gave a long, nervous speech.

맞아요. 다시 내려가서 길고 긴장된 연설을 했어요.

And the fix was much shorter, I bet.

근데 해결책은 훨씬 짧았겠죠, 아마.

It was. But I didn't know the clean lines yet.

그랬어요. 근데 그땐 깔끔한 문장을 몰랐어요.

Okay. Line one. Most learners dump their whole story at the desk.

좋아요. 첫 번째 문장. 대부분의 학습자는 데스크에서 이야기를 다 쏟아내요.

That was me. My flight number, everything.

그게 저였어요. 비행기 편명까지 다요.

Natives just say, Hi, I have a reservation. Then their name.

원어민은 그냥 이렇게 해요, Hi, I have a reservation. 그다음 이름이요.

I have a reservation. That's it? No backstory?

I have a reservation. 그게 다예요? 설명 없이요?

No backstory. A reservation is a booking you make before you arrive.

설명 없이요. reservation은 도착 전에 미리 하는 예약이에요.

So I made a reservation online, and that's my room.

그럼 온라인으로 예약을 했으니, 그게 제 방이네요.

Exactly. You walk up and say, I have a reservation under Park.

바로 그거예요. 걸어가서 말해요, I have a reservation under Park.

Under Park. So under means the name on the booking.

Under Park. 그러니까 under는 예약에 적힌 이름이네요.

Perfect. One clean line, and the desk finds you fast.

완벽해요. 깔끔한 문장 하나면 데스크가 금방 찾아줘요.

Okay, that's shorter than my speech. What about asking for things?

좋아요, 제 연설보다 짧네요. 뭔가 부탁하는 건요?

Good. At the desk you'll want a key card, maybe some water.

좋아요. 데스크에서 열쇠 카드, 물 같은 게 필요할 거예요.

Here's my problem. I usually say, give me a key card.

여기서 제 문제예요. 저는 보통 give me a key card라고 해요.

Ah. In English, give me sounds like an order.

아. 영어로 give me는 명령처럼 들려요.

Really? It felt normal to me.

정말요? 저한텐 자연스러웠는데요.

I know. The soft version is, Could I have a key card, please?

그러니까요. 부드러운 버전은, Could I have a key card, please?

Could I have. That does sound kinder.

Could I have. 확실히 더 정중하게 들리네요.

It is. Could I have some water? Could I have a receipt?

맞아요. Could I have some water? Could I have a receipt?

So could I have plus the thing, plus please.

그럼 could I have에 원하는 것, 그리고 please네요.

You've got it. It works for almost any small request.

바로 그거예요. 거의 모든 작은 부탁에 통해요.

Could I have an extra towel? Could I have a new key card?

Could I have an extra towel? Could I have a new key card?

Yes. And that last one would have saved your night in 704.

네. 그 마지막 문장이 704호의 밤을 구해줬을 거예요.

What if I want something, not just ask for it?

부탁이 아니라 뭘 원할 땐요?

Then use, I would like. I would like a quiet room, please.

그땐 I would like를 써요. I would like a quiet room, please.

I'd like a room away from the elevator. Is that polite too?

I'd like a room away from the elevator. 이것도 정중해요?

Very. Would like is soft, just like could I have.

아주요. would like도 could I have처럼 부드러워요.

So would like for wants, could I have for requests.

그럼 원하는 건 would like, 부탁은 could I have네요.

Right. I would like a late checkout. Could I have the key?

맞아요. I would like a late checkout. Could I have the key?

Late checkout. That reminds me. I always forget one question.

Late checkout. 그러고 보니, 늘 까먹는 질문이 하나 있어요.

Let me guess. The time you must leave the room?

맞혀볼게요. 방을 나가야 하는 시간요?

Yes. When do I have to be out?

네. 언제 나가야 하죠?

Most learners ask, when must I leave the room? Too heavy.

대부분 when must I leave the room?이라고 물어요. 너무 무거워요.

That was my exact line. It felt wrong.

그게 딱 제 문장이었어요. 이상하게 느껴졌죠.

The natural one is short. What time is checkout?

자연스러운 건 짧아요. What time is checkout?

What time is checkout. So checkout is leaving time.

What time is checkout. 그러니까 checkout이 나가는 시간이네요.

Right. And the desk says, checkout is at eleven.

맞아요. 그럼 데스크가 말해요, 체크아웃은 11시예요.

What time is checkout. One late fee avoided.

What time is checkout. 늦장 요금 하나 피했네요.

Exactly. A late fee is money for leaving too late.

바로 그거예요. late fee는 너무 늦게 나가서 내는 돈이에요.

So What time is checkout is a smart, tiny question.

그럼 What time is checkout은 똑똑하고 작은 질문이네요.

Okay. Let me try the whole thing. You be the front desk.

좋아요. 전체를 한번 해볼게요. 벨라가 프런트 데스크 해요.

Good evening. How can I help you tonight?

안녕하세요. 오늘 밤 무엇을 도와드릴까요?

Hi, I have a reservation under Leo.

안녕하세요, I have a reservation under Leo.

Thank you. Could I see your passport, please?

감사합니다. 여권 좀 보여주시겠어요?

Sure. And could I have a room away from the elevator?

그럼요. 그리고 could I have a room away from the elevator?

Of course. Here's your key card for room 704.

물론이죠. 704호 열쇠 카드 여기 있어요.

Not 704 again. And what time is checkout?

704호는 또 안 돼요. 그리고 what time is checkout?

Checkout is at eleven in the morning.

체크아웃은 아침 11시예요.

That was smooth. No nervous speech at all.

매끄러웠어요. 긴장된 연설이 전혀 없었어요.

See? You didn't over-explain once.

봤죠? 한 번도 과하게 설명 안 했어요.

I didn't. Three short lines really were enough.

안 했네요. 짧은 세 문장이면 정말 충분했어요.

I told you. You were pretty skeptical an hour ago.

제가 말했잖아요. 한 시간 전만 해도 꽤 회의적이었죠.

I was. But you proved it. Less really is more here.

그랬어요. 근데 증명해 줬어요. 여기선 적은 게 정말 많은 거네요.

Okay. Let me review what we've got.

좋아요. 우리가 배운 걸 정리해 볼게요.

Sure. First, you arrive and say, I have a reservation.

좋아요. 먼저, 도착해서 말해요, I have a reservation.

Add the name after under. No backstory.

under 뒤에 이름을 붙이고요. 설명은 없이요.

Then you ask softly. Could I have a key card?

그다음 부드럽게 부탁해요. Could I have a key card?

And for wants, I would like a quiet room.

그리고 원하는 건, I would like a quiet room.

And before bed, the smart question?

그리고 자기 전에, 똑똑한 질문은요?

What time is checkout? So you plan your morning.

What time is checkout? 그럼 아침을 계획하죠.

And the big lesson under all of it?

그리고 이 모든 것 아래 있는 큰 교훈은요?

One polite sentence, and your check-in is done.

정중한 문장 하나면, 체크인은 끝이에요.

You know, that clerk in the rain was probably relieved.

있잖아요, 비 오던 날 그 직원분은 아마 안도했을 거예요.

Relieved? How so?

안도요? 어떻게요?

You stopped explaining and made her job easy. That's a kindness.

벨라가 설명을 멈추고 일을 쉽게 만들어줬잖아요. 그건 친절이에요.

I never thought of it that way. But you're right.

그렇게는 생각 못 했어요. 근데 맞는 말이네요.

Short and polite isn't cold. It's actually warm.

짧고 정중한 건 차갑지 않아요. 사실 따뜻한 거예요.

Remember your key card blinking red in 704?

704호에서 빨갛게 깜빡이던 열쇠 카드 기억나요?

I do. My little hallway of shame.

기억나죠. 제 작은 복도의 굴욕이었어요.

Next time, Could I have a new key card is all yours.

다음엔, Could I have a new key card 정도는 레오한테 식은 죽 먹기예요.

It really is. I feel ready now.

정말 그래요. 이제 준비된 것 같아요.

Until next time, keep practicing.

다음에 만날 때까지, 계속 연습하세요.

Bye, everyone.

여러분, 안녕히 계세요.

Bye.

안녕히 계세요.